State Bank of India Revolutionises YONO Platform with AI-Powered Digital Innovations

State Bank of India is revolutionising its YONO platform with advanced AI-powered digital innovations, offering seamless retail and business banking experiences to its vast customer base. The bank’s commitment to technology-driven, customer-centric banking is evident in its new features, which align with India’s Viksit Bharat 2047 vision.

AI-Powered Digital Innovations on YONO Platform

State Bank of India has unveiled a suite of AI-powered digital innovations to strengthen retail and business banking, marking its 71st foundation day. This move reaffirms its commitment to delivering intelligent and future-ready banking experiences for over 53 crore customers.

Enhancing Retail Banking and Onboarding

For retail customers, State Bank of India has expanded YONO with new digital journeys, making banking more intuitive and comprehensive. New customers can now open a Savings Account, along with a demat and trading account with SBICAP Securities Ltd, through a single 3-in-1 digital onboarding process.

Industry-First Sustainability Journey

The bank has also introduced an industry-first sustainability journey on YONO. This feature enables customers to track the carbon emissions saved through digital banking transactions and monitor a monthly green score, promoting environmental awareness.

Advanced Business Banking and AI Integration

• State Bank of India has significantly expanded eTrade on YONO Business by integrating its complete Trade Finance suite into the mobile platform, streamlining trade finance operations for businesses.
• The bank introduced YONO Ji, an Agentic AI-powered virtual assistant available 24×7 across YONO Business web and mobile platforms, providing instant guidance on products, platform features, and service-related queries.

Key Takeaways

• State Bank of India has introduced AI-powered digital innovations on its YONO platform for over 53 crore customers.
• The new retail features include a 3-in-1 digital onboarding for savings, demat, and trading accounts, and online salary account upgrades.
• The bank has also introduced an industry-first sustainability journey on YONO, allowing customers to track carbon emissions and monitor a monthly green score.

FAQs

What is YONO Ji?

YONO Ji is an Agentic AI-powered virtual assistant available 24×7 across YONO Business web and mobile platforms, providing instant guidance on products, platform features, and service-related queries.

How does the sustainability journey on YONO work?

The sustainability journey on YONO enables customers to track the carbon emissions saved through digital banking transactions and monitor a monthly green score, promoting environmental awareness.

What is the significance of the 3-in-1 digital onboarding process?

The 3-in-1 digital onboarding process allows new customers to open a Savings Account, along with a demat and trading account with SBICAP Securities Ltd, through a single digital process, making banking more intuitive and comprehensive.

Conclusion

State Bank of India’s commitment to technology-driven, customer-centric banking is evident in its new features, which align with India’s Viksit Bharat 2047 vision. With over 10 crore registered YONO users out of SBI’s 53 crore customers, the bank is creating integrated digital ecosystems that support India’s growth journey. As the bank continues to innovate and expand its services, customers can expect seamless and intelligent banking experiences that cater to their evolving needs.